Rylstone District Care & Transport has four (4) main streams of funding:
  • Commonwealth Home Support Program (CHSP) – Department of Health
  • Community Care Support Program (CCSP) – Department of Family services
  • Community Transport Program – Transport for NSW
  • Western NSW LH District – for non emergency health related transport within our Western NSW Local Health District
This funding is to assist people who are:-
  • Older people with functional limitations as a result of moderate, severe and profound disabilities;
  • Younger people with a moderate, severe or profound disability;
  • Carers of these people;
  • Persons who are transport disadvantaged;
  • Such other classes of persons, as agreed upon by the Commonwealth Minister and the State Minister
When you first contact our Service we will take your details and make arrangements for an assessment. The assessment usually takes 15 to 20 minutes on the phone. The reason for assessment is to determine whether or not you are eligible to use Rylstone District Care & Transport Inc. You will also be asked for permissions to provide some of your information to government departments. This does not include your name and address. By providing such information, you will be assisting in the planning of future groups in your area. You have the right to refuse your information being given to a government department.
During your assessment you will be asked for information such as:
  • Name, address, phone number
  • Date of Birth
  • Country of Birth
  • Next of kin, local doctor
  • Medical condition
  • Disabilities, if any

From 1st July, 2015 any person 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person must be referred to “My Aged Care” on 1800 200 422 to be assessed. Once this assessment has been completed then “My Aged Care” will refer you to our service and we will then contact you. If you require assistance contacting “My Aged Care” we will be able to assist you. 

Once the assessment process has been completed you will be then notified via post along with our “Service User Brochure”.

If you are assessed as not being eligible to use our services we will then suggest other services which may be more appropriate and you will be advised under what circumstances you may re-apply.

Our service complies with the NSW Disability Service Standards and the Commonwealth Home Support Program.

Advocacy – getting someone to talk with us on your behalf

If you would like to have a friend, relative, neighbour or another service talk on your behalf, this is called choosing an advocate. It is important to choose someone you trust to talk to the service about what you want. Do not forget your advocate is there to represent you and your wishes, not to go against your wishes.

You must advise the service if you choose to use an advocate and who they are, also if you wish to change your advocate or not have one at all. If you want information about local advocacy services please contact us for contact numbers.

Charter of Rights and Responsibilities

Prior to using our services it is important that you understand the basics of the Charter of Rights and Responsibilities as outlined in the ‘Our Service Commitment’ section of our Homepage.

For further clarification of your rights and responsibilities please click below:

Eligibility Assessment

Eligibility Assessment